Front Office Manager

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager for Kimpton Tsim Sha Tsui Hong Kong to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

 

A little taste of your day-to-day:

 

Every day is different, but you’ll mostly be:

● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

● Engaging with guests to build personal relationships and remedy any complaints

● Conducting regular front office inspections to ensure we’re making the right first impression 

● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

● Training team members on PABX procedures and taking the lead during an emergency or crisis

● Reporting into the Hotel Manager you’ll manage a team of front desk employees across several specialisms.

 

What We need from you:

 

● A bachelor’s degree in hotel management, business administration, or equivalent

● A minimum of 8 years in hotel front office / guest service experience, with at least 3 years at managerial role

● Proactive, agile and creative  

● Strong service mindset, interpersonal and communication skills  

● Excellent leadership, training and coaching skills  

● Multi-tasking abilities and attention to details  

● Familiarized in Opera, PABX  

● Proficiency in both English and Chinese (Cantonese and Mandarin), speaking and writing,; speak any other languages  is an advantage

 

What you can expect from us:

 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

 

So, join us and you’ll become part of our ever-growing global family.