Supervisore di alimenti e bevande
Marca dell'hotel: Crowne Plaza Hotels & resort
Ubicazione: Filippine, Quezon City
Albergo: Manila Galleria (MNLCP), Viale di Ortigas, Viale asiatico della Banca di sviluppo d'angolo, 1100
Numero di lavoro: 121668
Your primary responsibilities include:
• Work closely with and assist the Food and Beverage & Restaurant Manager and other F & B Supervisors in the day to day operation of our a la carte Restaurant and Bar
• Greet and seat guests with a smile
• Set-up, maintain, cleaning and pack-down of work areas according to procedures and standards • Food and beverage service to the Restaurant and Functions departments
• Take meal orders, explain menu items and serve food and beverage items to guests tables and follow hygienic food practices at all times
• Supplying, dispensing or mixing of beverages, cleaning of bar areas and equipment, preparing the bar for service, taking beverage orders and serving drinks
• Monitor the quality and consistency of all food served from the Kitchen
• Arrange and re-arrange indoor and outdoor Restaurant and Functions furniture to suit business needs and customer requests
• Respond to guest enquires and requests and resolve customer complaints in a timely, friendly and efficient manner according to departmental guidelines
• Ensure departmental policies and procedures are implemented and followed and schedules/checklists are completed according to requirements
• Operate POS system and take payment for guest accounts
• The delivery and coordination of food and beverage service to the Restaurant
• Assist in the Functions department when required including set up, de set and food and beverage service • Supervision and coordination of food and beverage staff
• Monitor rosters and manage wage costs
• Resolve customer complaints according to departmental guidelines
• Ensure revenue for the shift is accounted for and daily balancing activities Ensure departmental policies and procedures are implemented and followed
• Assist with maintaining and improving departmental operating standards
• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
• Ensure departmental schedules and checklists are completed according to departmental requirements
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