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Agente dell'Executive Club


Marchio dell'hotel: HUALUXE
Località: Cina, Pechino, Xi'an

Hotel: Xi'an Chanba (SIAXC), No. 5167, Shibo Ave, Chanba Ecological Zone, 710024

Numero di lavoro: 113731

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  


Registers and rooms all arrivals according to established procedures


Greet the guests upon their arrival and escort them to the Executive Lounge for check-in if the reception desk if occupied by other guests.


Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation if there is a need of assist. Co-ordinate with other departments or sections for all requires from guests.


Ensure the breakfast, afternoon tea and evening cocktails are set up accordingly.


Delivers newspaper and magazine in the Club rooms


Ensure the cleanliness of the Club Floor and lounge at all times


Knowledgeable in the F&B lounge menu and cocktail drinks


Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also HUALUXE Hotels Group Loyalty programs.


Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/ Executive Club Manager if he/she unable to assist


Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems


Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand


Daily to check through IHG Rewards Club members and VIPs list and arrival reports, to check rooms of expected arrival guests and ensure that amenities are prepared and ordered. Upon arrival, greet and welcome them.


Maintain files on Hotels facilities, airline schedules, transportation schedules / routes and course, map and other relevant tourist information.


Be conversant with all hotels’ activities by reading event order, Public Relations materials and also promotion of competitor advertisement in the media for details on special promotion.


Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Rewards Club member and other VIP’s and with reference to hotel and to be a health or safety hazard



Required Skills –


Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.


Able to read and write English


Proficient in the use of Microsoft Office and Property Management System



Qualifications –


High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent



Experience –


1 year experience in guest / customer service, or an equivalent combination of education and experience.  


At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them. 

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service. Let's go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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