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Responsabile di turno - Holiday Inn Express Singapore Serangoon

2482x804-hotelper ufficio
2482x804-hotelper ufficio

Marca dell'hotel: Holiday Inn Express
Ubicazione: Singapore, Singapore

Albergo: Singapore Serangoon (SINSG), 270 Jalan Besar, 209019

Numero di lavoro: 117940

About the Job

We are looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll be expected to effectively and efficiently deal with all guest complaints, queries and suggestions.

Job Benefits

  • Birthday Leave
  • Flexi-benefit
  • Insurance Coverage
  • Learning and Development Opportuinties within IHG
  • Employee Rate across IHG Hotels worldwide
  • Duty Meal

Job Responsibilities

Staff Management:

  • Provide mentoring to Guest Services Agents, offering coaching and regular feedback to manage conflicts and enhance employee engagement.
  • Ensure team members are adequately trained and equipped with the necessary tools to fulfil their job duties.

Team Collaboration and Communication:

  • Foster a 'one team approach' to ensure quality service through consistent communication and coordination.
  • Develop programs aimed at improving team member engagement, aligning with brand service behaviours.
  • Implement and monitor team member succession planning to ensure a robust and capable team for the future.

Guest Satisfaction:

  • Address guest complaints promptly and ensure corrective actions are taken to resolve issues and concerns.
  • Drive improvements in guest satisfaction goals by collaborating with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
  • Allocate time to interact with guests, solicit feedback, and build positive relationships.

Operational Standards:

  • Accountable for maintaining Standard Operating Procedures (SOPs) in accordance with Service Level Standards.
  • Perform any other duties as assigned by the Rooms Division Manager or Operations Manager.
  • This role plays a critical part in ensuring the smooth operation of our establishment, guaranteeing high levels of guest satisfaction and fostering a positive and engaged team environment.

What We Need From You

  • Minimum of a Diploma or equivalent qualification, or a minimum of 2 years of relevant experience in the Hospitality Industry.
  • Proficiency in spoken and written English is essential.
  • Demonstrated excellence in communication, problem-solving, reasoning, and motivational skills.
  • Flexibility to work varying shift schedules, including nights, weekends, and holidays.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At Holiday Inn Express, we’re all about travel that’s simple AND smart. 

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you? Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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