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宾客服务主管(前台主管) Guest Services Supervisor


Hotel Brand: Crowne Plaza Hotels & Resorts
Location: China, Beijing, Xiamen

Hotel: Xiamen Jimei Seaview (XMNJE), No. 866, Xingbin Road, Jimei District, Xiamen, 361000

Numero di lavoro: 113307





• 进行有效的交接班简报工作,以明确酒店活动和运营要求;

• 在当班期间监督前厅部运营情况,包括:

   o 维护客户信息;

   o 维护当地活动的信息 ;

   o 统计入住情况;

   o 监督公共广播系统的使用;

   o 监督团组预订情况;

   o 协助解决严重投诉问题;

• 在当班期间监督收银活动,包括:

   o 现金处理和银行业务程序;

   o 处理非法支付情况;

   o 就信用政策和设备对员工进行指导;

   o 就现金安全程序对员工进行指导;

   o 实施应收帐款控制;

   o 准备财务报告;

   o 对收银系统实施监管;

• 与上级领导和人力资源部一起进行人力规划和管理需求;

• 与上级领导和财务总监一起编制和管理部门预算。


• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力;

• 熟练使用微软办公软件和前台系统;

• 具有解决问题和组织能力;

• 具有酒店行政管理,酒店管理或相关的大专学历或专业证书;

• 拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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