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Manila
IHG's Central Reservations Office was opened in the City of Makati in 2003. Makati is a landlocked, first-class, highly urbanized city also known as Metropolitan Manila. It is the financial center of the Philippines and also boasts of having the highest number of BPO offices in Metro Manila at 1,159 companies as of 2017. English is the language most widely used in education and business throughout the Metro Manila region.
Since its establishment in 2003 with 50 colleagues catering to Hotel Reservations and Customer Care Support, the Company has now grown to 2,260 and now provides industry-leading reservations solutions in 24/7 operational support for multi-channel contacts in IHG's key markets. The team also delivers excellent customer service to more than 100 million IHG Rewards members.
Global Corporate Teams also operate in the location specializing and supporting Sales and Marketing, Data Insights & Analytics, Business Risk & Responsibility among others to deliver on process improvements and key operational support in the many facets of the business.
Baguio
Breathtaking landmarks, cool weather, and home of IHG's second Central Reservations Office in the Philippines. Baguio City is one of the most popular go-to places and is known as the country’s “Summer Capital.”
IHG Baguio Central Reservations Office opened in 2007 and started with 30 colleagues for North America Reservations support. Over the years, it has established a reputation of high regard among job-seekers and residents. IHG Baguio employs the best in the industry.
The Baguio Office has grown steadily and now engages with guests through various channels. At present, IHG Baguio has over 1,200 colleagues and the center keeps growing.
Reservations and Customer Care
Hotel Reservations & Sales Specialist
Provides travel advice and solutions to guest inquiries. A critical customer touch point for delivering an IHG brand experience. They take pride in using every customer interaction to educate guests about our hotel brands and empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty.
Customer Care Representative – IHG One Rewards
Coordinates all aspects of IHG One Rewards Program (Loyalty Program) and liaises between guests and hotels to maintain member satisfaction. It also includes coordinating all aspects of member account services by serving as the primary point of contact and resource to resolve IHG One Rewards service concerns.
Customer Care Specialist – Guest Relations
Expert in providing travel advice and solutions in escalated or high-profile situations, which is a critical touch point in delivering on our IHG brand experience. It also involves being a brand champion, taking pride in using every customer interaction to educate guests on our brands and products.
Sr. Case Manager – Guest Relations
Provides assistance to other departments within Guest Relations and handle escalated calls and complaints. Assists in additional Guest Relations coverage including providing resolutions that are meaningful, well researched and thought out.
Luxury Specialist – Sales & Service
Extends personalized service to IHG Hotels & Resorts’ affluent customers. A critical customer touch point for delivering on our IHG brand experience in both sales and service. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty.
Corporate
Sales, Marketing & Communications
We’re constantly increasing our presence around the world thanks to our sales professionals. They seek out great opportunities, drive new and existing business and build our global estate. Meanwhile, our Global Communications team manage our reputation and raise our profile globally. Marketing look after our many brands as well as our loyalty programme, IHG Rewards Club.
All teams work on a global scale and offer roles at various levels.
Business & Commercial Support
Within this function, you’ll find Operations Support, helping each hotel to create amazing stays. They work with Quality & Guest Experience who make sure all hotels meet our strict brand standards. Meanwhile, Facilities & Engineering keep every property in first-class condition. And thanks to Revenue Management, each hotel is commercially successful. With dedicated teams for franchises and owners, and the design and development of new hotels, this is a hugely varied area with room for all kinds of skills
Hotel Support Services
Within this function, you’ll find Operations Support, helping each hotel to create amazing stays. They work with Quality & Guest Experience who make sure all hotels meet our strict brand standards. Meanwhile, Facilities & Engineering keep every property in first-class condition. And thanks to Revenue Management, each hotel is commercially successful. With dedicated teams for franchises and owners, and the design and development of new hotels, this is a hugely varied area with room for all kinds of skills.
Annual Leave
Regular employees are given 30 days paid leave in a year allowing you to enjoy time off from work with an option to carry 5 days paid leave over to the succeeding year.
Life & Accident Insurance
With life and accident insurance covering employees upon regularization, a little less worry for our colleagues to know that your families are secure should anything happen to you.
Retirement Plan
Recognizing your hard work and loyalty to our brands, when you retire or decide to leave IHG, we have a great retirement plan in place to keep you and your family happy.
Colleague Recognition
We have a colleague recognition program to celebrate and recognize peers’ success, as well as long service awards.
Incentive Programmes
Some roles are eligible for incentives such as bonus which rewards you for your own and company performance.
Health Care
Upon Hire, employees are eligible for medical and dental insurance. Benefit can be extended up to 3 dependents upon regularization including common law partners or domestic partners in support of IHG's DE&I agenda.
Paid Parental Leave
Expectant mothers are given 105 days maternity leave, 7 days for expectant fathers, and 7 days for single parents to fulfill their parental duties.
Employee Room Benefit
Enjoy staying at our hotels on discounted rates around the world and F&B discounts at our hotels! Colleagues can stay up to 7 nights annually with a maximum of 2 hotels - a great way to experience firsthand the world class service of IHG's True Hospitality for Good.
myWellbeing
Our Wellbeing hub provides a wealth of resources such as expert articles, blogs, fitness videos, recipe ideas, healthy habits and tips for a physically, mentally, and financially healthier lifestyle.
Our Colleagues also have access to our Global Employee Assistant program.
True Hospitality For Good
At IHG, True Hospitality for Good means striving to make a difference and colleagues can take part throughout the year in a variety of amazing volunteering initiatives to care for our people, communities and planet.
Your Life-Long Learning & IHG Career Journey
Grow your career with us. Benefit from a personalized Learning and Development plan that supports your ambitions, career growth and personal development.
We love that our colleagues choose to grow and develop their career with IHG, and we love to celebrate those special anniversary milestones together.
Employee Testimonials
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