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Hello new career journey, goodbye commute

Central Reservations Office opportunities

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Philippines: Home and occasional office working

Ready to work from home in a Reservation Sales Specialist role you can call your own? Excited to take your skills and experience to a whole new level? If you’ve got a talent for building trust and rapport on the phone with customers, we’re here to take you on a new career journey to future success.

Welcome to the best of home working

Our Central Reservations Office (CRO) is a decentralized Call Center that offers all the benefits of home working. We’ll set you up with all the latest tech for home working, so you can save money on travel and gain important time back with the family.

You might be working from home, but you’re never isolated. Your manager, trainers and mentors are always on hand with advice, guidance and support – making you feel supported and part of the team from day one.

This is a predominately home working role, but there may be some occasions where you’ll be required to work in the office.

Discover your full potential

We’re honest and upfront about starting a Reservations Sales Specialist career with us. This is more than just a typical call center role and the duties and responsibilities are not as straightforward. As well as getting to know the different brands and hotel offerings within IHG, there is a sales element involved to learn and master. But we’ll give you all the product and sales knowledge you need to set you up for success in a role with us. The most important thing is not to be daunted by what may seem like a steep learning curve. You may find yourself outside your comfort zone at times, but you’re never alone. Our team knows how to unlock the potential in you and help you get to where you want to go.




“My trainer and my manager saw a potential in me.”




“I feel like I'm making an impact. When my team needs help, I'm there to help.” 




“Through daily experience, I'm proud to say that I'm now one of the top agents.”




“Working with different guests has helped me improve my communication skills and problem solving.”

The rewards come in many ways

We offer a competitive salary that goes further thanks to home working. Our list of benefits is impressive, including the extra saving of discounts and free hotel stays for you and your family. We also reward you with opportunity – the opportunity to grow and develop in your career. We won’t put limits on you.

 

Overtime pay & leave conversion

Night Differential

Holiday pay

Remote work allowance

Annual Performance Plan / Sales Incentive Plan

Retirement plan

Employee room benefit & colleague share plan

Healthcare (Medical and Dental)

Find a better work life balance

Too many Reservation Sales Specialist roles come with excess pressure. IHG believes in a better way. Our careers offer genuine work life balance, beyond the benefits of home working. And when you need time away to look after your health or to care for others, we understand it and we work around it.

We’re excited for you to join us and grow a rewarding career to be proud of.

If this is You, there’s Room for You.

Join us today

Join our community today simply by starting a conversation with our recruiting assistant 'Alex'.

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