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Corporate Opportunities
Philippine Corporate Offices
Manila
IHG's Central Reservations Office was opened in the City of Makati in 2003. Makati is a landlocked, first-class, highly urbanized city also known as Metropolitan Manila. It is the financial center of the Philippines and also boasts of having the highest number of BPO offices in Metro Manila at 1,159 companies as of 2017. English is the language most widely used in education and business throughout the Metro Manila region.
Since its establishment in 2003 with 50 colleagues catering to Hotel Reservations and Customer Care Support, the Company has now grown to 2,260 and now provides industry-leading reservations solutions in 24/7 operational support for multi-channel contacts in IHG's key markets. The team also delivers excellent customer service to more than 100 million IHG Rewards members.
Global Corporate Teams also operate in the location specializing and supporting Sales and Marketing, Data Insights & Analytics, Business Risk & Responsibility among others to deliver on process improvements and key operational support in the many facets of the business.
Baguio
Breath-taking landmarks, cool weather, and home of IHG's second Central Reservations Office in the Philippines. Baguio City is one of the most popular go-to places and is known as the country’s “Summer Capital.”
IHG Baguio Central Reservations Office opened in 2007 and started with 30 colleagues for North America Reservations support. Over the years, it has established a reputation of high regard among job-seekers and residents. IHG Baguio employs the best in the industry.
The Baguio Office has grown steadily and now engages with guests through various channels. At present, IHG Baguio has over 1,200 colleagues and the center keeps growing.
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