Supervisor Front Desk
Hotel Brand: IHG Army Hotels
Location: United States, North Carolina, Fort Bragg
Hotel: Moon Hall (ZYGGA), Gebäude D-3601 Darby Loop, 28310
Job number: 137991
JOB OVERVIEW:
Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
DUTIES AND RESPONSIBILITIES:
- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
- Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
- Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
- Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
- Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
Qualifications and Requirements:
High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
Other:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem solving, reasoning, motivating and training abilities are often used.
- May be required to work nights, weekends, and/or holidays.
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Wichtige Informationen:
- Die aufgeführte Gehaltsspanne ist die niedrigste bis höchste Gehaltsskala, von der wir zum Zeitpunkt dieser Veröffentlichung in gutem Glauben glauben, dass wir für diese Rolle zahlen würden. Wir können letztendlich mehr oder weniger als die veröffentlichte Spanne zahlen, und die Spanne kann in Zukunft geändert werden. Die Gehaltsposition eines Mitarbeiters innerhalb der Gehaltsspanne basiert auf mehreren Faktoren, darunter relevante Ausbildung, Qualifikationen, Zertifizierungen, Erfahrung, Fähigkeiten, Dienstalter, geografische Lage, Leistung, Schicht, Reiseanforderungen, umsatz- oder umsatzbasierte Metriken sowie geschäftliche oder organisatorische Anforderungen.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
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