Supervisor - Serliana Cafe

About IHG and the InterContinental Indianapolis

InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle. Opening Winter 2025. 

This opening is not just a hotel launch, it’s an event for the city and we’re looking for the right team to shape its future.  The landmarked Illinois Building showcases a $110 M restoration to feature 170 
Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle. 

This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself. 

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

At IHG we promise to give colleagues:

• Room to Belong: Enable
• Room to Grow: Enrich
• Room to Make a Difference:  Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:

• We Invite Discovery
• We Embrace Empowerment
• We Champion Possibility

About this position

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Performs human resource functions for staff, including scheduling, training, and motivating.
• Includes supervisory responsibilities such as accountability of standards, opening and closing checklists and departmental communication.
• Recommends food and beverage policies, procedures, and standards.  Ensures employees adhere to them.
• Communicates issues, resolves problems, and develops leadership direction.
• Monitors the day-to-day operations of the department to ensure maximum customer service, including directing staff on service quality, standards and training responsibilities.
• Provides Manager with feedback on performance and employee relations issues.
• Liaises with the Manager and Sous Chef on a variety of issues related to food presentation, menus, and schedules.

What we need from you

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling 
• A good grasp of reading, writing and basic math 
• The flexibility to work night, weekend, and holiday shifts 
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language 
• Great communication – you’ll be warm, welcoming, and easy to talk to

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.