Reservations Manager | InterContinental Melbourne the Rialto

At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights. If you're ready to embrace a wider world of experiences and craft memorable journeys for our guests, we'd love for you to join our team.

Your day to day

As Reservations Manager you will be responsible for the day-to day operations and strategic leadership of the Reservations Team and work closely with the Director of Sales & Marketing to establish the pre-arrival experience rate and inventory management and forecasting.

Your expertise will be vital in preparing occupancy and revenue forecasts, optimising room availability, and training and supporting the team. You will manage promotional specials, maintain strong product knowledge of the hotel and local area, and actively promote upselling.

• Lead and manage the Reservations team ensuring sales performance and guest satisfaction
• Optimise room inventory, and maximise revenue through strategic inventory management
• Manage rate requests, local account rate loading, corporate client issues, feedback and upgrades.
• Coach and develop the team to meet service and quality targets.

What we need from you

• Minimum of 3-5 years of experience in hotel reservations or a similar role, with at least 2 years in a supervisory or managerial position.
• Excellent communication, leadership, and interpersonal skills
• Experience with hotel reservations software – preferably Opera 
• Strong Commercial Acumen.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Exceptional attention to detail and problem-solving abilities

What you can expect from us

• Paid Birthday Leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Melbourne the Rialto and proud to be IHG and we know you will be too.