Guest Service Agent 前台 接待员
Hotel Brand: Holiday Inn
Location: China, Sichuan, Chengdu
Hotel: Chengdu Xindu (CTUCX), Nr. 280 Ma Chao East Road, Bezirk Xindu, 610500
Job number: 133741
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What We need from you:
● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Wer sind wir?
Reisen ist eine Reise. Wir helfen dabei, dass es eine Freude wird. Angefangen bei einem herzlichen, einladenden Empfang für alle Gäste, egal ob Sie geschäftlich oder privat unterwegs sind, eine Übernachtung genießen oder sich eine Woche lang entspannen. Bei Holiday Inn legen wir großen Wert darauf, die Aufenthalte unserer Gäste zu verschönern und ihnen dabei zu helfen, Erinnerungen zu schaffen, die ein Leben lang halten. Unwiderstehliches Lächeln ist unsere Spezialität. Wir sollten es wissen, wir sind seit 1952 auf unserer Reise.
Wenn Sie also unserem Gast helfen können, die schönere Seite des Reisens zu genießen, würden wir Sie gerne herzlich in der Holiday Inn-Familie willkommen heißen.
Sie erfüllen nicht alle Anforderungen, glauben aber trotzdem, dass Sie gut für den Job geeignet sind? Wir werden es nie erfahren, es sei denn, Sie klicken auf die Schaltfläche "Übernehmen". Beginnen Sie noch heute Ihre Reise mit uns.
