Front Office Manager - InterContinental Lifou Wadra Bay Resort

At InterContinental® Hotels & Resorts we believe international travel should always be alluring. We are dedicated to those who appreciate and enjoy The InterContinental Life – the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.

This summer, we’re opening the doors to InterContinental Lifou Wadra Bay. Boasting 50 sophisticated villas nestled around the lagoon and ocean edge, InterContinental Lifou Wadra Bay is the ultimate in luxury island experiences. The island is known for its pristine sandy white beaches, amazing diving locations with cliffs of coral, local vanilla bean plantations generous local people and rich culture. InterContinental Lifou Wadra Bay is the place to stay while exploring all that New Caledonia has to offer.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this from the outset through managing all aspects of front office, ensuring the department is set up for success and creates the warm atmosphere that makes our guests feel at home in any location. 

A little taste of your day-to-day

Every day is different, but as part of the pre-opening team, you will play a key role in hotel opening activities, including: 

• Creating and implementing standard operating procedures (SOPs) for the front office department, including guest check-in/check-out procedures, room allocation, handling guest inquiries, and managing reservations.
• Hiring and training front office staff such as receptionists, concierge, and bell staff. 
• Overseeing the setup and integration of technology such as property management system (PMS), point-of-sale (POS) system, and other software necessary for smooth operations.
• Contributing to the development of strategies to enhance the guest experience, from check-in to check-out and all services in between.
• Coordinating with other departments to ensure sufficient inventory of essential items such as stationery, room keys, and guest amenities, liaising with suppliers and vendors as necessary.
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback.
• Acting as a liaison between the front office department and other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless coordination and communication during the pre-opening phase.
• Working closely with the sales and marketing team to develop promotional materials, packages, and campaigns to attract guests during the pre-opening phase and beyond.
• Help prepare annual departmental operating budget and financial plans.

What we need from you

• Three years of guest service/hotel experience with at least two years in a supervisory/management capacity. 
• A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
• Strong communication skills and passionate about developing your team.
• Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward.
• Fluent speaking in both English and French 
• French citizenship required. Please note this role is based on the island of Lifou.
• Available for immediate start

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training. Visit www.http://careers.ihg.com to find out more about us.