Franchise Hotel - Guest Service Assistant
Hotel Brand: Holiday Inn
Location: United Kingdom, Birmingham
Hotel: Birmingham M6, Jct.7 - (BHXGB)
Job number: FRBHXGB3598
Diese Stellenausschreibung ist für eine Stelle in einem Hotel gedacht, das sich im Besitz eines unabhängigen Franchisenehmers befindet und von diesem betrieben wird, nicht von IHG oder seinen verbundenen Unternehmen. IHG ist nicht an der Einstellung oder der täglichen Beschäftigungspolitik oder -praxis von Franchisenehmern beteiligt.
Wenn Sie auf die Schaltfläche "Bewerben" klicken, bewerben Sie sich für eine Stelle in einem unabhängigen Franchise-Hotel, nicht bei IHG oder seinen verbundenen Unternehmen, und IHG ist nicht Ihr Arbeitgeber.
About Us
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Your day to day
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Birmingham, B43
Guest Service Assistant duties include:
- supporting your hotel in achieving all brand and company metrics and objectives
- building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
- ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
- following SOPs to ensure consistent hospitality for all guests
- maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
What we need from you
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
What we offer
Our rewards package includes:
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Sie erfüllen nicht alle Anforderungen, glauben aber trotzdem, dass Sie gut für den Job geeignet sind? Wir werden es nie erfahren, es sei denn, Sie klicken auf die Schaltfläche "Übernehmen". Beginnen Sie noch heute Ihre Reise mit uns.
