Franchise Hotel - General Manager

About Us

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza.

Your day to day

We’re on the lookout for true leaders. We need a new General Manager to take the top job and make it their own. Taking ownership of the day-to-day hotel direction, maximising financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way.

Every day is different, but you’ll mostly be:
● Developing programmes and initiatives to increase team engagement and achieve against performance and development goals
● Maintaining compliance with all required brand and service standards – collaborating with colleagues to exceed guest expectations
● Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
● Leading annual capital, cash flow and sales and marketing plans to accurately forecast budgets
● Driving revenues, future profitability and maximum return on investment

What we need from you

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Five to ten years’ prior hotel management experience, or equivalent combination of education and experience
• Experience required may vary based on size and complexity of operation
• Must speak fluent English
• Other languages preferred

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.