Food & Beverage Supervisor (Full-time)

What is the job?

The Food & Beverage Supervisor is part of a team that leads the service shift in: Core Restaurant and Bar, The Deck, Club Lounge or Banquets.  

You will be professional and friendly, love food, beverages and great service. You will work collaboratively with the chefs and other colleagues to support and train the team in delivering quality service and standards and creating unique guest experiences.
 

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Provide mentoring, coaching and regular feedback to colleagues to enhance performance and drive their development.
• Train colleagues in quality and service standards, ensuring they have the necessary tools and equipment to perform and are empowered to execute in their roles.
• Assign shift responsibilities to colleagues, run briefings on evening events.
• Ensure high standard of food quality and presentation is being delivered to every guest.
• Ensure guests are greeted upon arrival and personally make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
• Support the Onboarding of new F&B colleagues. 
• Ensure that food and beverage facilities and equipment are cleaned, vacuumed, and properly stocked according to anticipated business volume.
• Support and drive any incremental revenue initiatives as required including breakfast up sells, daily sales and upsell incentives 
  Ensure all credit and financial transactions are handled in a secure manner.
• Maintain all procedures and adheres to them within the IHG guidelines; in particular, with emphasis on hotel credit policy.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures. 
• Assist the hotel team with other duties as required.
   

What we need from you:

• Minimum 2 years’ experience in a Food & Beverage/Restaurant & Bars related position, preferably within a hotel/hospitality environment. 
• Experience in leading, supporting and driving a team.
• Qualifications in Hotel Management and/or in Food & Beverage related field preferred.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• Excellent verbal and written communication skills, bilingual or multilingual language skills are advantageous.
• A team player, ability to work in a fast-paced environment and prioritise workloads.
• Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture.
   

What you can expect from us:

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey 

• Free staff meal on shift 
• Full uniform provided, laundered in-house 
• Paid birthday leave in addition to your annual leave 
• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills 
• You have the opportunity to fast track your career with a growing global company 
• Popular hotel perks and discounts on the retail platform 
• Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! 

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. 

 So, join us and you will become part of our ever-growing global family. 

Who we are

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.