Duty Manager

Join Our Team as Duty Manager at Holiday Inn Kuala Lumpur Bangsar, New Hotel Opening! 

About Us 

Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala Lumpur.  

Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center. Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options. Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events.  

Do you see yourself as a Duty Manager with Holiday Inn Kuala Lumpur Bangsar? 

To join our pre-opening team, we are seeking a passionate Duty Manager who can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.  

Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. 

Your day to day 

Every day is different, but you’ll mostly be:  

Leading the way – managing guest experiences, team performance and hotel operations  

Prioritising workload and ensuring your team deliver authentic, memorable experiences 

Developing your team’s skills to drive results that positively impact on hotel performance  

Having authentic conversations with guests to resolve issues, queries or concerns  

Being first point of contact for any critical emergency situations 

What we need from you 

For you to be the ideal candidate, you should have the following: 

Minimum Diploma or equivalent 

2 years’ front desk/guest service leader experience  

Must be fluent in spoken and written English and Bahasa Malaysia 

Basic mathematics skills  

Excellent communication, problem solving, reasoning and motivational skills  

Long periods of standing in the front desk areas and occasional lifting of heavy items  

Working knowledge of hotel property management systems beneficial  

Willingness to work evenings and weekends 

What we offer 

In return we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.  

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. 

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.