Concierge

Join Our Team as Concierge at Holiday Inn Kuala Lumpur Bangsar, New Hotel Opening! 

About Us 

Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala Lumpur.  

Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center. Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options. Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events.  

Do you see yourself as a Concierge with Holiday Inn Kuala Lumpur Bangsar? 

To join our pre-opening team, we are seeking a passionate Concierge who can combine informality and fun with professionalism and sophistication, with an inclusive spirit who embrace individuality and inject positivity into their work environments.  

Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. 

Your day to day 

Every day is different, but you’ll mostly be:  

Building guest relationships through a swift, professional and highly personal service  

Collating and sharing expert local knowledge of events, places of interests and restaurants  

Resolving guest issues and using their feedback to improve guest satisfaction  

Delegating duties to your team while also setting exceptional standards  

Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality   

Leading the way as a brand ambassador to promote the hotel’s other businesses 

What we need from you 

For you to be the ideal candidate, you should have the following: 

Communication and customer service skills   

Strive for excellence in an eager and motivated manner  

Possess the ability to work under pressure  

Demonstrate exceptional timekeeping and reliability  

A High School diploma / qualification. College and university degree would be a bonus  

At least four years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline  

Fluent English and Bahasa Malaysia are essential, any additional languages would be great  

At least one years’ supervisory experience or equivalent combination of education and experience 

What we offer 

In return we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.  

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. 

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.