CRFP Specialist

The CRFP specialist is  expected to work with various business units to collect information needed to reply to the RFP and collaborate with members across the organization to handle more complex requests for proposal. Individuals on this team must be adept at using systems, analyze data to provide performance insights, understand and follow Standard Operating Procedures, manage multiple RFPs in various stages of the process, and thrive in a fast-paced environment with multiple stakeholders representing all lines of business. The ideal candidate will be a detail-oriented team player able to deliver extraordinary customer service via all channels of communication including telephone, email, and in person.

Your day to day

• The position requires an individual with proven customer support experience. Excellent communication skills are required, including superior phone contact handling skills and active listening.
• The incumbent must have strong customer orientation and adaptability, with the expertise to respond to different types of personalities appropriately, and the resilience to deal with occasional stressful or urgent situations.
• The ability to multi-task, prioritize and manage time effectively are essential for this role.
• Computer skills including ability to quickly learn and become proficient at new systems and processes, along with basic business office skills. etc. is important as negotiations occur across multiple systems.
• Ability to read and follow standard operating procedures are required.
• Ability to handle escalation protocol, tracking and meet or beat all defined SLAs.
• Ability to articulate and trouble shoot problems as well as facilitate conversations to resolve issues.
• Ability to foster collaboration amongst varies business units and pull together cross-functional teams to address non-standard / complex RFP responses.
• Ability to effectively use conflict resolution strategies to diffuse situations and work towards resolution.

What we need from you

• 3+ years of Customer Service experience required. Hospitality Industry experience is preferred but not required. Proficient in Microsoft Excel, Outlook, Word, PPT.
• Displays a professional and positive attitude toward work and customer relationships and service. Self-starter, self-motivated and reliable work ethic.