Assistant General Manager Michael Jordan Steakhouse/Casa Chi

DUTIES AND RESPONSIBILITIES:

• Supervises, monitors and participates in service operations during an assigned shift
• Regularly interacts with guests to ensure quality experience, handle special requests, answer questions and/or resolve problems
• Assists in managing labor and beverage costs
• Assists in managing staff and/or restaurant manager performance through effective use of informal and formal feedback, recognition, coaching & counseling meetings, disciplinary action, annual evaluations, etc.; assists in developing restaurant managers to ensure readiness for growth/promotion
• Implements marketing and promotion strategies as directed
• Leads and participates in the interviewing, hiring and training of new hourly service staff; also leads and participates in the on-going training and education of existing service staff
• May be assigned as lead manager for all beverage programs, menus and costs
• Performs various operational/admin functions such as: opening/closing the restaurant, conducting pre-shifts and line checks, processing server checkouts, preparing staff schedules, conducting inventory, placing orders, POS/Avero usage, reporting & maintenance, etc.
• Attends various internal and/or external meetings relating to the operation of the restaurant
• Ensures the general maintenance & upkeep of service areas, equipment and manager offices
• Controls and analyzes, on an on-going basis, the following:
• Guest Satisfaction.
• Operating Costs.
• Sanitation, cleanliness and hygiene.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Perform other duties, tasks and special projects as assigned.

QUALIFICATIONS:

Essential Requirements:

• minimum 3 years prior experience at the manager level or above
• prior experience in a restaurant similar in scope/style 
• prior hands-on experience performing the majority of the areas of responsibility described above
• passionate & humble about service
• proud to work in the industry
• finds ways to say yes
• committed to quality service and/or food
• dignified in conduct and appearance
• thorough understanding of food, beverage and labor costs
• good math skills
• prior experience with & good working knowledge of POS and/or other restaurant-related systems 
• proficient with Microsoft Office applications

Essential Skills:                 

• Ability to perform job functions with minimal supervision
• Must be a confident individual who is willing to assume responsibility
• Ability to demonstrate high degree of drive and determination
• Adaptive and flexible, team player 
• Ability to work cohesively with co-workers as part of a team
• Must have excellent employee relations skills and ability to motivate staff and maintain a cohesive team.
• Ability to supervise train and direct employees, giving corrections when needed.
• Ability to perform job functions with attention to detail, speed and accuracy, and comprehend instructions.
• Ability to prioritize, organize, delegate work and follows through while working in a fast paced environment.
• Ability to be a clear thinker who remains calm and resolves problems using sound independent judgment.
• Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.
• Ability to plan and aid in the execution of promotions.
• Ability to aid in the transportation of all work equipment and produce pertinent to job
• Ability to move about the outlets/function rooms
• Ability to carry or lift items weighing up to 20 pounds
• Ability to bend, stoop and kneel

Desirable:

• Hospitality Management Degree or some college
• Food Hygiene Certification
• First Aid Certification/Awareness
• TIPS Certified

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.