客房部主管

Description

Key Responsibilities

• Support departmental goals, financial targets, and cost-saving initiatives.
• Manage storage areas and maintain adequate stock levels.
• Perform duties as assigned by the Line Manager.
• Assist with staff training and work scheduling.
• Supervise housekeeping staff and ensure compliance with departmental standards.
• Conduct staff briefings, provide coaching, and support continuous improvement.
• Ensure excellent guest service and promptly address guest requests and complaints.
• Coordinate room allocations, inspections, and arrival room priorities.
• Liaise with Front Office and manage guest requests, valet services, calls, and lost property.
• Ensure compliance with health, hygiene, fire safety, and hotel security procedures.
• Report incidents and accidents promptly.
• Support sustainability initiatives and coordinate special housekeeping projects.
• Maintain thorough knowledge of room types, layouts, facilities, and housekeeping systems.

Job Qualifications & Requirements

• High school certificate required; hotel school qualification is an advantage.
• Minimum 2 years of experience in a similar position within an international hotel chain, preferably IHG.
• Good command of English is essential; Arabic is an advantage.
• Smart, well-groomed, professional, and able to lead and motivate a team.
• Strong verbal and written communication skills, with the ability to interact professionally with guests, colleagues, and external parties.
• Ability to prepare reports, maintain records, interpret information, and deliver training.
• Strong problem-solving, organizational, reasoning, coaching, and training skills.
• Willingness to work shifts, including nights, weekends, and public holidays, as required.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.