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Hotel Systems Support Specialist

地点：英国，伯顿特伦特
英国，温莎

Address: 1 - Corp Branston, 1 First Avenue, Centrum100, DE14 2WB

Job number: 163010

2482x804-服务交付和支持
2482x804-服务交付和支持

 

Hotel Systems Support Specialist 

Hospitality background – with a passion for technology 

 

If you know what it feels like when the front desk system stalls mid-check-in, and you’re the kind of person who wants to understand why and help fix it, this role was written for you.  

We’re looking for someone who’s worked in hotels and has a genuine interest in technology. 

You’ll join our Early Life Support & Hotel Services Escalation team, the people who help our hotels feel well-looked after when their systems need a steady hand. This role can be based in either our Branston or Windsor office in the UK. 

What you’ll do 

You’ll be the calm, organised presence that newly opened hotels turn to when their systems aren’t behaving. Sitting between the hotel, our internal teams and our system partners, you’ll make sure issues get understood, owned and resolved, and that everyone stays in the loop along the way. 

Day to day, that means: 

  • Supporting hotels through their first weeks live, helping them work through system issues and find their feet 

  • Joining calls with hotels and acting as the bridge between them, our product and support teams, and partners like Oracle and HotelKey 

  • Keeping things organised and moving, prioritising what matters most and making sure nothing slips 

  • Joining major incident calls, shaping clear updates and keeping everyone informed while service is restored 

  • Spotting patterns, asking the right questions, and helping us stop the same issue cropping up twice 

  • Being a trusted voice with hotels and owners, translating tech into plain English and feeding what you hear back into how we improve 

What you’ll bring 

  • Hotels & Hospitality, you understand how they tick, the rhythms of a front desk, why an outage at 6pm is a very different beast to one at 11am 

  • A real curiosity about technology. You don’t need an IT or developer background, you’re simply someone who likes understanding how systems work and is happy to learn new ones 

  • Strong communication. You can hold a steady conversation with a General Manager and a senior product lead in the same hour, and bring people with you 

  • Organisation and follow-through. You take ownership, prioritise well and move things forward without waiting to be told, even when the situation is a bit messy 

  • A collaborative streak. You’ll work with teammates across Corporate and Operations, globally and across the EMEAA region 

Sound like you? 

We’d love to hear from you. We’re moving quickly, so apply now and let’s start the conversation. 

 

There’s Room for You at IHG. 

 

Applications will be reviewed on a rolling basis and we may close the advert early depending on responses received, so please don’t delay applying! Closing date for applications Tuesday 16th June 2026.

 

 

#LI-KW2

#LI-HYBRID

 


 

我们是谁

在洲际酒店集团及度假村，我们共同努力在全球范围内提供真正的优质服务。 洲际酒店集团在全球设有公司办事处和超过 6,000 个酒店目的地，在洲际酒店集团工作是拓宽您视野的最佳方式。 您将体验到我们独特的文化和出色的同事，他们将为您提供支持和激励。 无论您处于职业生涯的哪个阶段，无论您想要实现什么目标，IHG 都为您提供众多企业机会供您选择。

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我们的使命是欢迎所有人并创建包容性的团队，我们寻求同存异并鼓励同事全身心投入工作。 洲际酒店集团酒店及度假村为求职者和员工提供平等的就业机会，不分种族、肤色、宗教、性别、性取向、性别认同、国籍、受保护的退伍军人身份、残疾或任何其他受适用法律保护的类别。 我们提倡信任、支持和接受的文化。 始终欢迎不同的背景、经历和观点。

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