客户服务代理 - voco Kirkton Park Hunter Valley

• Delivering memorable guest experiences and the warmest of welcomes
• Checking in and checking out guests: cash handling and processing payments
• Engaging with guests to build personal relationships and remedy any complaints
• Handling of both incoming and internal hotel calls from both guests and residents, with responsibility for owning each guest query and coordination of hotel services to meet guest need
• Resolving guest issues and using their feedback to improve guest satisfaction
• Showcasing your knowledge of the local area sharing recommendations of events, places of interests and restaurants
• Leading the way as a brand ambassador 

What we need from you:

• Ideally, you'll have previous experience, either in a Hotel Front Office, or Reception environment with similar customer service experience
• Great communication skills and a real passion for delivering great customer service
• Flexibility to work various shifts including evenings and weekends and public holidays
• Experience with reservations systems including Opera, PMS and excel is desirable
• Must speak fluent English; any additional languages would be great!
• Must have working rights in Australia

What we offer:

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Duty Meal supplied on shift
• Uniform supplied
• Paid birthday leave - hip hip hooray!
• Paid parental leave scheme
• Free onsite parking
• Some of the best colleague discounts across our IHG Hotels in Australia and Worldwide for accommodation, food and beverage
• A massive colleague discounts platform for all your favourite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.