访客体验代理
酒店品牌：洲际酒店
地点：科威特, 科威特城
Hotel: IC - Kuwait Al Thuraya City (KWIHC), Airport Road Kuwait, Farwaniya Block 6, St. 103, 81006
Job number: 168377
•Greet and welcome guests with warmth, professionalism, and genuine hospitality.
•Ensure VIP and special guests receive a seamless, personalized experience from arrival to departure.
•Coordinate pre-arrival arrangements including room preferences, special requests, and amenities in collaboration with relevant departments.
•Maintain updated guest profiles and preferences in the property management system for future reference and loyalty building.
•Assist with check-ins and check-outs, ensuring all processes are handled efficiently and courteously.
•Handle guest inquiries, concerns, and requests promptly, diplomatically, and effectively.
•Liaise with departments such as Housekeeping, Concierge, Room Service, and Security to ensure guest satisfaction.
•Conduct guest room inspections for VIP arrivals to ensure readiness and attention to detail.
•Anticipate guest needs and proactively provide thoughtful touches that enhance the guest experience.
•Support the Front Office team in administrative tasks, reporting, and daily operations as needed.
•Uphold and represent the hotel's service standards and brand values at all times.
•
虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请 "按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。
