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At Kimpton Fitzroy London we are looking for a Receptionist to join our team in Central London

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

Our Receptionist support the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended to throughout their stay. We believe that a stay at Kimpton Fitzroy London is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.

As a Receptionist we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

To succeed as our Receptionist, you will need:

Previous experience in Receptionist, Guest Relations, Concierge experience for 2+ years in a property of similar size & standard.

To be passionate about delivering great service and be guest focused

Experience with handling guests queries and concerns.

Good understanding of systems to support driving results Opera, Delphi, Microsoft suite.

Knowledge of a service optimization tool ‘Quore’ would be a plus.

To be willing to learn new things and work as part of a wide hotel team.

What’s in it for you as our Receptionist:

We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 17 brands worldwide - which means global opportunities! Our Receptionist enjoys a range of benefits including:

£29,265.60 full time salary (£14.07 per hour) plus great IHG perks!

28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)

We provide every employee company sick pay and life insurance.

Free meals on duty.

Amazing discounts for our hotels and restaurants around the world

Discounts from over 15,000 stores – all the way from retail to cinema

Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.