值班经理
Responsibilities
- To act on behalf of management to monitor daily operations, tackle problems when they arise and to ensure the hotel is functioning smoothly at all times
- To be accountable for handling guests’ complaints, comments and suggestions tactfully
- To have knowledge of operations in each and every department and coordinate operations among them
- To conduct daily hotel inspections to ensure everything is in proper order and all staff is performing their duties in compliance with the hotel policies and procedures
- To be accountable for extending our hotel courtesy to all guests, particularly VIPs and ensure they receive proper attention at all times
- To be acquainted with daily house functions, room occupancy and other relevant information for better handling of guest flow
- To be responsible for assisting the check-in and escorting VIP guests to the hotel rooms
- To be responsible for see off the VIP guests upon checking out
- To conduct room inspections and pay special attention to those rooms allocated for VIPs and Special Attention Guests to ensure the hotel standards being maintained at all times
- To report to management regarding incidents happening in the hotel by recording the details, including actions taken and results in the Duty Manager’s Log Book
- To be accountable for coping with all emergencies, and referring them to Senior Management for immediate action if necessary
- To carry out any other tasks as assigned by the Supervisor
- To authorize rebate and paid out when necessary
- To show rooms, food and beverage outlets and other hotel facilities to potential clients upon request
Requirements
- Diploma holder or above in Hospitality Management or related disciplines
- Minimum 5 years’ relevant work experience with 3 years at supervisory level
- Outgoing personality with strong interpersonal and decision-making skills
- Excellent command of both spoken and written English, Cantonese and Mandarin
我们是谁
在洲际酒店集团及度假村，我们共同努力在全球范围内提供真正的优质服务。 洲际酒店集团在全球设有公司办事处和超过 6,000 个酒店目的地，在洲际酒店集团工作是拓宽您视野的最佳方式。 您将体验到我们独特的文化和出色的同事，他们将为您提供支持和激励。 无论您处于职业生涯的哪个阶段，无论您想要实现什么目标，IHG 都为您提供众多企业机会供您选择。
近年来，我们对公司进行了变革。我们雄心勃勃，致力于提高业绩并持续关注增长，从而成为宾客和业主喜爱的首选酒店公司。
我们的核心业务是酒店业，我们重视联系，团结帮助我们培养一种独特的归属感，同时也提高了工作效率。这就是为什么在洲际酒店集团，我们为同事提供灵活性和平衡性——以混合方式工作，将办公室和远程工作相结合。我们认识到每个角色都是不同的，这就是为什么领导者与团队合作来确定他们如何以及何时合作。
我们提供各种礼遇，旨在帮助您享受最好的工作生活。 这些措施包括我们众多物业提供的令人印象深刻的发展空间折扣、全年的充电日和志愿服务日。 通过我们的 myWellbeing 框架，我们致力于支持您的健康、生活方式和工作场所的福祉。 我们提供一种独特且包容的文化，在这里，总有自我空间可以归属、成长和发挥作用。
我们的使命是欢迎所有人并创建包容性的团队，我们寻求同存异并鼓励同事全身心投入工作。 洲际酒店集团酒店及度假村为求职者和员工提供平等的就业机会，不分种族、肤色、宗教、性别、性取向、性别认同、国籍、受保护的退伍军人身份、残疾或任何其他受适用法律保护的类别。 我们提倡信任、支持和接受的文化。 始终欢迎不同的背景、经历和观点。
虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请 "按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。
