Banquet Manager- InterContinental Mark Hopkins
酒店品牌：洲际酒店
地点：美国、加利福尼亚州、旧金山
酒店： IC - Mark Hopkins San Francisco (SFOHA)，地址：999 California St, 94108
Job number: 162281
Perched atop historic Nob Hill, InterContinental Mark Hopkins San Francisco has been a celebrated landmark since 1926. Renowned for its timeless elegance, rich traditions, and breathtaking views, the hotel has welcomed generations of travelers, dignitaries, and locals alike. Deeply woven into the fabric of San Francisco, the Mark Hopkins reflects the city’s spirit of innovation, resilience, and hospitality while preserving the heritage that has made it one of the most iconic destinations on the West Coast.
Joining our team means becoming part of a nearly century-long legacy of creating memorable experiences in one of the world’s most celebrated cities.
Event Execution & Operational Excellence
Lead end-to-end banquet operations, ensuring seamless execution of meetings, weddings, galas, and VIP events
Partner closely with Culinary, Sales & Events, and Stewarding teams to deliver cohesive, high-quality experiences
Conduct pre-shift briefings and pre-event meetings to align teams on expectations, timing, and service standards
Oversee room setup, service flow, and breakdown—ensuring adherence to event orders (BEOs) and brand standards
Anticipate guest needs and resolve concerns with professionalism and urgency
Leadership & Team Development
Inspire, coach, and develop a diverse banquet team, fostering a culture of accountability and service excellence
Lead by example on the floor—visible, engaged, and guest-focused
Support recruitment, onboarding, and ongoing training to build a high-performing team
Manage scheduling in alignment with business levels, labor budgets, and collective bargaining agreements, coordinate with labor partners for as needed temporary staff.
Guest Experience & Relationship Management
Serve as a primary point of contact during events, ensuring a personalized and elevated guest experience
Build strong relationships with clients, event planners, and internal stakeholders
Handle VIP and high-profile events with discretion and attention to detail
Financial & Administrative Oversight
Monitor labor and operational costs to meet or exceed financial targets
Review and approve payroll, productivity, and staffing models to drive efficiency
Ensure accurate billing and reconciliation of banquet checks
Maintain compliance with health, safety, and sanitation standards
Compliance & Standards
Uphold all company policies, brand standards, and local/state regulations
Ensure adherence to safety protocols, food handling guidelines, and responsible alcohol service
Maintain readiness for inspections and audits
Proven ability to manage large-scale, high-volume events with precision and composure
Strong leadership presence with a passion for developing teams
Exceptional communication and interpersonal skills
Financial acumen with experience managing labor and cost controls
Knowledge of banquet operations systems and event planning tools preferred
Flexibility to work evenings, weekends, and holidays as business demands
Preferred Attributes:
Experience in a union environment strongly preferred
Bilingual (Spanish, Mandarin, or Cantonese) a plus
Deep appreciation for luxury service standards and guest personalization
Detail-oriented with a proactive, solutions-driven mindset
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请 "按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。
重要信息：
- 列出的薪资范围是从最低到最高的薪资范围，我们真诚地相信在发布此职位时我们会支付该薪资。 我们最终支付的金额可能会高于或低于公布的范围，并且该范围将来可能会进行修改。 员工在薪酬范围内的薪酬位置将基于多种因素，包括相关教育、资格、证书、经验、技能、资历、地理位置、绩效、轮班、旅行要求、基于销售或收入的指标以及业务或组织需求。
- 任何薪酬金额，除非其被改变、既得且可确定，否则均不被视为工资或补偿。 任何奖金、佣金或可分配给特定员工的其他形式补偿的金额和可用性均由公司自行决定，除非并直至支付为止，公司可根据法律自行决定进行修改。
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