助理夜班经理
酒店品牌：皇冠假日酒店及度假村
地点：澳大利亚，南澳大利亚州，阿德莱德
酒店： CP - 阿德莱德 (ADLAD), 27 Frome Street, 5000
Job number: 167739
No two nights are the same - you might be settling in a late arrival, calming a frustrated guest, or working through an unexpected system issue.
You'll keep a close eye on the audit as it comes together, ready to step in if something doesn't add up.
When required, you'll step into the Night Manager's role directly — making confident, independent decisions to keep the hotel well supported through the night.
You’ll primarily be responsible for:
Guest Experience & Operations
•Lead the overnight Front Office operation, ensuring guests receive prompt, professional and personalised service.
•Respond to guest concerns and operational issues, using sound judgement to resolve matters or escalate appropriately.
•Oversee Reception, Concierge and Porter operations and ensure service standards are consistently maintained.
•Monitor Front Office and public areas, addressing presentation, maintenance, safety or operational issues promptly.
•Ensure VIP, regular and IHG Rewards guests receive appropriate recognition and benefits.
•Champion IHG Rewards enrolment, brand standards and True Hospitality service behaviours.
•Conduct effective overnight handovers and communicate key operational matters to the day team.
•Ensure all hotel health, safety, security, compliance and brand requirements are followed.
People
•Lead, coach and support Front Office colleagues, providing regular feedback and guidance to build capability and performance.
•Ensure colleagues have the training, tools and resources required to deliver their roles confidently.
•Support recruitment, onboarding, development and succession planning within the Front Office team.
•Promote teamwork and effective communication across Front Office and wider hotel departments.
•Support the management of performance, conduct and other people matters in line with hotel policies and procedures.
Financial
•Complete and/or oversee the night audit and preparation of daily financial reports.
•Reconcile revenue, transactions, guest accounts and cashier balances, investigating and resolving discrepancies.
•Monitor guest credit, billing instructions and financial transactions in line with hotel policies and controls.
•Support labour management, rostering and timesheet approvals in line with business requirements.
•Identify opportunities to maximise revenue through upselling, walk-ins and other Front Office revenue streams.
•Maintain accurate cash handling and audit records.
Responsible Business
•Promote a safe environment for guests and colleagues and respond appropriately to hazards or incidents.
•Ensure health, safety, security and wellbeing procedures are followed and required actions are addressed.
•Support a culture of responsible and compliant hotel operations.
我们是谁
加入全球最大、最受欢迎的高端酒店品牌之一的皇冠假日酒店。 皇冠假日酒店在全球各地拥有 420 多家酒店，是您商务、休闲或两者兼顾的完美选择。 我们精心设计了我们的空间，以鼓励、支持和庆祝伟大的联系。 我们也非常重视会议和活动，是国内和全球团体值得信赖和重视的合作伙伴。
我们的品牌服务风格 "Dare to Connect "就是为连接而设计的。 专为人类设计，而非无名客人或同事。 依然专业，但在情感层面触动了客人。 在这里，同事们发挥主观能动性和个性，因为他们对客人的体验起着至关重要的作用。 皇冠假日酒店每一位同事的职责都是创造令人难忘的情感联系，而每一位领导者的职责都是创造一个可以实现情感联系的环境。
虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请 "按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。
