ASISTANT REGENT CLUB MANAGER - REGENT PHU QUOC
- As an Assistant Regent Club Manager you oversee the daily operation of Regent Club, Dedicated Regent Experience Agents and VIP services, ensuring the Regent standards and service behaviours are delivered conformed to the brand ambitions and promise.
- To share the Regent’s vision of luxury, ensure product quality standards are met and that Regent Club team delivers the best service to all Regent Club guests according to the resort’s and IHG’s business objectives.
- You constantly engage with guests and make sure that the service level is exceeding guests expectations. If occurred, handle guests issues with most care and professionalism.
- You are responsible for delivering outstanding level of personalized service to all Club guests, espeacially VIPs, ensuring the team is engaging and acting with thoughtful kindness at all times.
- You make sure that guest experience with each outlet in the resort is well pre-arranged by the team, the communication is clearly established.
- You ensure all guest special requests and preferences are recognized by the team and across the resort by related departments.
- Pay attention to smallest details, make sure that the Regent Club Lounge is well manned, fully set up and that the ambience reflects the mood from day to evening adhering to Regent standards.
- Create storng relationships with all department to ensure curating of a harmonious flow for all guests during their stay.
- Lead and develop the team by having regular check-in conversations, conducting trainings and involving the team members in driving resort goals.
- Make sure that your team members are aware of their responsibilities, company and individual goals.
- Perform any other duties which may be assigned by the higher management from time to time.
我们是谁
近半个世纪以来，客人们一直通过丽晶酒店及度假村的大门隆重入场。 我们的现代酒店和度假村系列诞生于 1970 年，为您提供宁静而美妙的住宿环境。 即使是最有经验的旅行者也会觉得这种体验超越了喧嚣和魅力。 邀请您见证人生最美丽的时刻。 我们是传奇的创新型奢华品牌，通过精心挑选的酒店和度假村激发新视角，重新构想现代酒店业。 丽晶酒店的同事都是亲切的主人，他们充满勇气和活力，为客人提供有意义的时光，从而为客人带来最美好的宾客体验。
虽然不完全符合所有要求，但仍然认为自己非常适合这份工作？ 除非您点击 "申请 "按钮，否则我们永远不会知道。 今天就与我们一起开始您的旅程。
