餐饮总监

People
Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers 
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues 
Train colleagues to make sure they deliver with compliance and to the standards we expect 
Drive a great working environment for teams to thrive - linking up departments to create sense of one team 
Promote teamwork and quality service through daily communication and coordination with other departments 
Recommend or initiate any HR elated actions where needed 

Guest Experience
Make sure all food and beverage equipment is in operational condition and regularly cleaned 
Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs 
Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction 
Analyse guest insights to identify and meet customer expectations and build on guest loyalty 
Regularly communicate with guests to ensure expectations are met 

Responsible Business
Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions 
Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef 
Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste 
Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment 
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done 
May also serve as manager on duty。
Financial
Help prepare the hotel’s annual budget and the setting of departmental goals 
Monitor budget and control expenses with a focus on food, beverage, and labour costs 
Working with the catering office, identify additional sales opportunities to enhance revenue 
Drive promotions that deliver great dining experiences for guests at a good value 
Make sure credit and financial transactions are handled securely 

Accountabilities
This is the top food and beverage job in a large, luxury or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities. Oversees multiple managers and supervisors.

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field 
4+ years’ related experience, including management experience 
Must speak local language 
Must obtain certifications or permits as required by local governmental agencies.