Supervisor Ejecutivo del Club 行政酒廊主管
Marca hotelera: HUALUXE
Ubicación: China, Pekín
Hotel: Xi'an Chanba (SIAXC), No. 5167, Shibo Ave, Zona Ecológica Chanba
Número de trabajo: 108765
Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Monitor guest relations personnel to ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
Schedule and attend regular IHG Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction
Co-ordinate with the Public Relations Department to organize GM Cocktails Party
Co-ordinate with F&B Department and input suggestions on the improvement and implementation of new ideas
Required Skills –
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Proficient in the use of Microsoft Office and Property Management System
Problem solving and organizational abilities
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
3 years’ experience in front office or related discipline including supervisory experience, or an equivalent combination of education and experience.
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