Bellperson (Full Time) - InterContinental Houston
Hotel Brand: InterContinental
Location: United States, Texas, Houston
Hotel: Houston (HOUIT), 6750 Main Street, 77030
Job number: 136672
JOB OVERVIEW:
Greet guest at hotel entrance and assist guests with front door and unloading baggage. Also, assist incoming and outgoing guest in transporting luggage to and from guest rooms.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES:
Financial Returns
- Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
People
- Promote team work and quality service through daily communications and coordination with other departments.
Guest Experience
- Welcome all arriving guests; assist guests with front door and unloading luggage from vehicles. Alert management of any suspicious activities or characters.
- Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
- Assist departing guest with all luggage and transportation needs; invite departing guests back to the hotel and thank them for visiting.
- Coordinating with Valet Attendant regarding taxis, shuttle drivers, or valet parking upon guest request.
- Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Responsible Business
- May regularly inspect and clear the surrounding working areas of litter and debris.
QUALIFICATION AND REQUIREMENTS
High school diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Carrying, pushing or lifting items weighing up to 100 pounds.
- Moving about the public areas
- Handling objects such as luggage
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
- Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
- May be required to work nights, weekends, and/or holidays
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Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
