礼宾员/行李员 Portero/Botones

Duties and Responsibilities

岗位职责：

• 1.At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times

• 时刻保持装束整洁、态度和悦，以最礼貌的方式迎接来店客人，并随时为其提供协助。

• 2.Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled

• 保持入口和大门区域的整洁干净，清除障碍物，并确保车道通畅。

• 3.Adhere to guest contact standards at all times

• 时刻遵守与客人交往的准则。

• 4.Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests

• 熟知酒店服务项目和设施情况，以便向客人提供可靠的信息。

• • 5.Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked

  • 主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。

  • 6.Maintain a willingness to please attitude and give undivided attention to any approaching guest

  • 保持令人愉悦的态度并专心接待每位到来的客人。

  • 7.Adhere to guest checking in and checking out procedures pertaining to baggage handling

  • 在与行李相关的问题上，遵守客人入住和退房工作程序。

  • 8.Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and IHG Rewards Club members

  • 在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。

  • 9.Assist arriving and departing guests by opening and closing car and taxi doors

  • 为来店和离店的客人开关汽车及出租车门。

QUALIFICATIONS AND REQUIREMENTS

岗位要求：

1.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• 2.Able to speak, read and write English

•  能够读写说英语