Public Area Team Leader

About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

Your day-to-day

We are looking for a Public Areas Team Leader.  As part of the Housekeeping Team, you will help us ensure our luxurious rooms, suites, public areas, guest amenities, staff village and facilities are always ‘fresh and welcoming.’ Your day to day will involve:

• Leading a Team
• Attending to guest requests
• Reporting any maintenance concerns
• Check out, service and deep cleaning of rooms in line with brand standards
• Attending to staff village rooms as required
• Supporting the wider Housekeeping Team as needed

What we need from you

The ideal candidate should possess strong communication skills, making it easy for guests to approach you with concerns or compliments, ensuring a positive experience for all. Your problem-solving abilities will turn challenges into opportunities, allowing every guest to leave with great memories. Fluency in the local language is essential, and additional language skills are a plus, while strong reading and writing abilities are important for following instructions. The role requires physical fitness, as you will be on your feet for most of the day and need to bend and kneel frequently. 

Intended commencement date for this position would be the 9th of June 2025, with the role being located on Hayman Island, Queensland.

Appropriate Australian working rights are required for this role.

What we offer

• The base hourly rate for this position is $25.87 under the Hayman Island Enterprise Agreement, working a minimum of 38 hours per week across a 7-day roster with shifts spanning from early in the morning until later at night.
• World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields
• An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

Please visit Careers - InterContinental Hayman Island [link removed] for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ’s.

We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers.

We are proud to be IHG and we know you will be too.