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Duties and Responsibilities
As IT Manager, I will assume full responsibility for the efficient operation of the IT department to provide exceptional products and services within brand operating standards. The IT Manager is directly responsible for the effective implementation, daily operation, maintenance, user access, user support and security of all technology hardware, software, data, IT-related standards and procedures, compliance reporting, IT capital and expense budgeting/planning, and IT Service contract management at the location.
The duties and responsibilities will include:
- Diagnose Hardware and software problems and replace defective components and perform data backups and disaster recovery operations; maintain, administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware; operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Ensure to perform routine network startup and shutdown procedures and maintain control records.
- Design, configure, and test computer hardware, networking software and operating system software.
- Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
- Confer with network users about how to solve existing system problems.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Focus on the rejuvenation of the room experience ensuring IT services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
- Work in partnership with every department to ensure guest’s needs are determined /met and oversee the overall smooth operation.
- Continually focus on the rejuvenation of the room experience.
- Instill a cost-focused philosophy through training and education.
- Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
- Perform basic troubleshooting and support of all systems, engage external support vendors as appropriate and manage system service levels.
- Ensure appropriate and timely management of IT contracts, support and licensing including managing service level agreements.
- Manage IT capital and expense budget planning for the location.
- Provide effective communication and collaboration on the technology needs of the location.
- Coordinate all activities, operations, user support and running of IT.
Qualifications
To execute the position of IT Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- Possess a Bachelor’s degree in Computer Science, Business Administration or relevant field of expertise, and 2 years of systems experience, or an equivalent combination of education and experience. More than three years’ experience in a similar hotel operational role preferred.
- Fluent in English; effective communication
The above is intended to provide an overview of the role and responsibilities for a IT Manager at Six Senses Bhutan. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Bhutan is an equal opportunity employer. This policy applies to all terms and conditions of employment. |
