Housekeeping Supervisor

As the Housekeeping Supervisor at Kimpton Tsim Sha Tsui Hong Kong, you will be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guestrooms, meeting rooms, hallways, and public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Ensuring that all front and back of house on guest floors are presented and maintained and the timely turnaround of guest rooms are guaranteed

• Actively supporting room attendants and public area attendants executing their daily tasks and interacting with guests daily to ensure all guests receive extraordinary service 

• Handling all guest and internal complaints in a courteous and efficient manner

• Taking full ownership of all operations in his/her designated section, including but not limited to impeccable delivery of service requests, room discrepancies and general tidiness.

What we need from you

• A certificate in housekeeping operations, hospitality management, or related field

• A minimum of 4 years’ experience in hotel housekeeping team, with at least 1 year at supervisory role

• Team player, ability to work under pressure

• Solid communication, training and coaching skills

• Good command of both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing

• Proficiency in Microsoft Word and Excel

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.

At Kimpton, be 100% you, lead with heart, and spark joy that inspires lasting memories.