Housekeeping Supervisor

Job Summary

Under the general direction of the Executive Housekeeper and his/her delegate, and within the limits of established IHC and local Hotel policies and procedures, supervises areas of the day-to-day operation of the housekeeping department. 

Essential Duties and Responsibilities

• Checks all equipment and baskets on a regular basis to make sure that they are in good condition as per the department standards
• Informs Floor Agent of any check out rooms to be cleaned.
• Inspects vacant cleaned rooms thoroughly with check list, then reports them to the housekeeping office for release to Front Office.
• Checks all guest room supplies in rooms meet the departmental standards.
• Receives special requests from guests and satisfies it and forwarded it to superior in order to be updated in their profiles.
• Follows up with Floor Agents in order to make sure that all stay over guest rooms are cleaned before 13:00
• Makes sure that turn down service is being done as per standards
• Controls and orders the flowers in guest rooms as per standards
• Controls the flowers in public areas in order to have always fresh flowers up to the standards
• Reports any rooms to be placed out of service to the Assistant Executive Housekeeper.
• Advises any lost and found articles and brings it to the Assistant Executive Housekeeper
• Reports suspicious persons or actions to superior.
• Responsible for ordering guest and cleaning supplies, store requisition in coordination with the housemen.
• Ensures that guest iron board covers are always clean and controls them before being sent to the guest room. 
• Schedules mattress turning according to a check list.
• Moves floor agents during shift to wherever additional floor agents are needed.
• Supervises the activities of floor agents to ensure clean, attractive and well maintained guest rooms, hallways and service areas according to set standards are on order to achieve prompt courteous service.
• Monitors floor agents to ensure that VIP guests receive special attention and amenities
• Maintains appropriate standards of dress, hygiene, uniforms, appearance and conduct of housekeeping employees
• Enforces guest satisfaction through personalized service and guest recognition
• Inspects occupied guest rooms and all other Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair as required
• Responsible for floor key when in possession and wears it on his/her body during shift.
• Ensures that designated uniforms are worn, well-pressed and in good state of repair and that name tags are worn at all times.
• Communicates positively with colleagues and superior to ensure effective teamwork and high morale.
• Handles any guest complaints or problems promptly and ensure that all incidents are reported to superior to maximize guest satisfaction.
• Organizes day to day work requirements and set required standards against which work will be checked, in accordance with correct procedures and administration on an as and when required basis. 
• Ensures that all equipment, furniture and furnishings are maintained, checked and kept in good working order in accordance with correct procedures and report all relevant faults. 
• Ensures cleaning stores, linen room, trolleys and materials are kept clean and tidy at all times. 
• Maintains regular attendance in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the Hotel.
• Ensures that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.
• Supervises, trains, supports, and monitors Room Attendants, turndown attendants, and Housemen.             
• Communicate positively with colleagues and superiors to ensure effective teamwork and high morale.
• Plans, lays out, schedules, and assigns the work of as cleaning, scrubbing, mopping and washing rooms, toilets, hallways, and other areas.
• Demonstrates understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

Required Qualifications

Education: 

University Degree

Skills:

Fluent in Arabic and English

Good communication skills

Microsoft Office Tools

Experience: 

2 to 4 years

Competencies:

Planning/Organizing
Team Orientation
Drive for Results
Customer Service Orientation
Adaptability/Flexibility