餐饮服务主管/领班 F&B Service Team Leader/Captain

JOB OVERVIEW职位概述 

· Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.

· 监督所在餐厅的服务和菜单内容的提供情况，确保高品质和一致性。

· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

 

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

· Be charming by being approachable, having confidence and showing respect.

· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

· 亲切、充满自信、体现尊重来展现富有魅力的你。

· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

 

 DUTIES AND RESPONSIBILITIES工作职责

· In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

· 在经理缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。

· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

· 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。

· Supervise cash handling and banking procedures

· 监督现金的处理和存放程序。

· Prepare daily banking and cash flow reports

· 编制每日存款和流动资金报告。

· Establish and instruct staff in cash security procedures

· 制定并指导员工执行现金安全制度。

· Deal with irregular payments

· 处理异常的付款情况。

· Supervise the maintenance of service equipment

· 监督服务设备的维护保养。

· Monitor standards of guest facilities and services

· 监督客用设施和服务的标准。

· Control stock and monitor security procedures

· 控制存货和监督保安成序。

· Assist with menu and wine list creation

· 协助菜单和酒水单的设计工作。

·  Supervise functions

· 监督各项职能。

· Supervise outlet service

· 监督餐厅的服务。

· Works with Superior on manpower planning and management needs

·  和上级领导一起进行人力规划和管理需求。

· Works with Superior in the preparation and management of the Department’s budget

· 和上级领导一起编制和管理部门预算。

 

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –技能要求

· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。

· Problem solving and training abilities.

· 具有解决问题和培训的能力

 

Qualifications –学历

· Diploma in Hotel Management, Food & Beverage, or related field.

· 酒店管理，餐饮或相关专业的大专学历。

 

Experience –经历

· 2 years related experience or an equivalent combination of education and experience.  Supervisory experience preferred.

· 2年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。