公共区域服务员 PA-Betreuer

JOB OVERVIEW职位概述
• Clean and service the assigned public areas according to established quality standards and procedures 
• 依照酒店对清洁和外观的标准为公共区域提供保洁服务。

At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲际酒店及度假村，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
• 亲切、充满自信、体现尊重来展现富有魅力的你。
• 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
• 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

DUTIES AND RESPONSIBILITIES工作职责
• Ensure working knowledge of all hotel public areas
• 熟悉酒店所有公共区域。
• Ensure cleaning schedules are completed in a routine and timely manner
• 确保及时完成日常保洁工作。
• Respond to emergencies effectively and efficiently
• 有效地处理应急事件。
• Liaise with Housekeeping Supervisor in relation to chemical usage, problems or rectification suggestions
• 与客房部领班沟通关于化学清洁用品使用的事宜，汇报发现的问题并提出相应的整改建议。
• Contribute to Housekeeping Departmental Meetings 
• 参与客房部部门会议。
• Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guests needs
• 掌握酒店各类特殊活动信息以便发现并满足客人需求。
• Maintain Hotel information to be able to provide information to guests
• 熟悉酒店情况，向客人提供相关信息。
• Assist guests and escort them to locations within the hotel at their requests
• 乐于帮助客人，并按照客人的要求陪同其到达酒店内的指定地点。
• Complete tasks as directed by Management
• 完成管理层交办的工作。
• Refer major complaints to management 
• 向上级领导汇报客人的重大投诉。
• Operate equipment safety and sensibly
• 安全正确地使用保洁设备。
• Maintain stock levels
• 合理保持保洁用品的存货量。
• Recycle where possible
• 尽可能对资源进行再利用
• Works in line with business requirements
• 按照业务要求开展工作