Reservations Agent - Holiday Inn & Staybridge Suites Dubai Business Bay

RESERVATIONS AGENT

ABOUT US

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty.  We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

The Holiday Inn & Staybridge Suites Dubai Business Bay, a pre-opening cluster of hotels, is looking for an experienced Reservations Agent to join their extraordinary team!

Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities

YOUR DAY TO DAY

• Booking Reservations: Reservations Agents are responsible for assisting guests with making reservations for rooms, dining, and other hotel services. They may take reservations over the phone, via email, or through online booking systems.
• Providing Information: They should be knowledgeable about the hotel's amenities, room types, rates, and special promotions. Agents should be able to provide detailed information to guests to help them make informed decisions.
• Customer Service: Reservations Agents are often the first point of contact for guests, so they must provide excellent customer service. They should be friendly, professional, and patient when dealing with guest inquiries and requests.
• Problem Solving: Sometimes guests may encounter issues with their reservations, such as date changes, cancellations, or special requests. Reservations Agents should be skilled in problem-solving to address these issues effectively.
• Up-selling: Agents may have targets for upselling additional services or room upgrades to increase revenue. They should be able to identify opportunities to offer additional amenities or room categories to guests. 
• Data Entry: Accurate data entry is crucial for recording reservation details, guest information, and payment details. Agents must ensure that all information is entered correctly into the hotel's reservation system.
• Payment Processing: Reservations Agents may process payments for reservations, including taking credit card information and securing deposits.
• Handling Inquiries: They should be prepared to answer a wide range of inquiries, including questions about hotel policies, local attractions, transportation options, and more.
• Communication: Reservations Agents often need to communicate with other departments within the hotel, such as housekeeping and front desk, to ensure that guest requests are met.
• Record-Keeping: Maintaining accurate records of reservations, cancellations, and changes is essential for tracking occupancy and revenue.

WHAT WE NEED FROM YOU

It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!

• Minimum 2 years call-centre or hotel operations experience,
• Advanced in writing and speaking English 
• Ability to work both independently and within a team environment.
• Knowledge of Opera is desirable.
• Knowledge of Arabic language desired.

WHAT WE OFFER

We'll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.