Reservation Manager at InterContinental Fujairah Resort

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day

As Reservations Manager, you will conduct vigilant and appropriate yield management and influence other revenue generating departments. Contribute towards revenue generation through effective management of the reservations department. Able to effectively exercise impact, influence and collaboration with colleagues on all levels in the organization, building strong working relationships which ensure that all sections of the business are aligned to support the agreed tactical and strategic approaches and objectives. 

Some of your main role responsibilities are:

• Ensure the team is fully aware and comply with up selling techniques to maximize revenue
• Provides technical support to Reservations and Front Office on up-selling and negotiating techniques
• Load and maintain rates on both Concerto and Opera, manage PERFORM and extranets if needed
• Fully aware of system recovery procedures (Interfaces between PMS & Holidex) and ensure that the team is fully aware of manual reservations in case of an unforeseen event of system break down or system maintenance
• Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
• Monitor competitor pricing, understands the dynamic of local market and the demand generators, and recommend appropriate actions.
• Manages on daily basis hotel’s inventory and pricing in all channels (CRO, GDS and Internet). Ensure compliance with the Best Price Guarantee.
• Prepares for weekly yield and revenue meeting with reports and suggestions to maximize revenue.
• Using the tools provided (ie SBRP) and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
• Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments. 
• Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.  Tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
• Support selling strategies for all group proposals above 9 rooms on any one night
• Manage use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. 
• On an ongoing basis, control and analyze departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results 
• Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
• Ensure that reservation telephones are attended at all times during scheduled hours and the team is complying with the set standards of salutations and telephone etiquette 
• Ensure that quality of reservation is maintained in terms of guest details, rates, payment methods etc
• Ensure that the minimum response time is maintained for all reservation requests,   as well as instantaneously updating those to PMS

Ideally, you'll have some or all of the following competencies and experience we're looking for: 

• At least 1 year experience in a similar role with a 5* hotel.  IHG experience preferred.
• Passionate about Revenue Management and its implementation in all aspects of the business. 
• Expert in Reservations management, administration and best practices
• Fluency in English, Other languages preferred. 

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.