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Reservation Manager

We’re searching for Reservation Manager to oversee the reservation department, ensuring efficient and effective management of room reservations and booking processes. With strong leadership skills, strategic thinking, and a customer-centric approach, you lead a team of reservation agents in providing exceptional service, maximizing room revenue, and optimizing occupancy levels to meet the hotel’s goals and objectives.

A little taste of your day-to-day:

Every day is different, but you’ll mostly:

• Provide leadership, guidance, and direction to the reservation team
• Oversee all aspects of the reservation process, ensuring accuracy, efficiency, and compliance with hotel policies and procedures.
• Collaborate with other hotel departments, including front office, sales, and marketing, to ensure a seamless and personalized guest experience from booking to check-out.
• Evaluate and implement reservation management systems, booking engines, and revenue management tools 
• Generate reports and analytics related to reservation performance to senior management 

What We need from you:

• Bachelor’s degree / higher education qualification / equivalent in related field  
• Two or more years of experience in a hospitality or hotel reservation with direct supervisory experience over a reservation team
• Strong knowledge of reservation systems and report
• Must speak local language(s)  
• Other languages preferred

At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,431 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

   IHG Careers       @JoinIHG

   InterContinental Hotels Group       @IHG

Crowne Plaza Bangkok Lumpini Park Tel: +66 2632 9000 Ext. 4007                                                                               Email to Director of HR:  Pimporn.chairungruang@ihg.com