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As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.   

Great Club InterContinental Memories come from many places. The sights, sounds, scents and importantly the service. As a Club InterContinental Attendant, you’ll welcome our guests to the lounge, complete appropriate check in and checks outs and recommend food and drink and help keep service on track by creating memorable and meaningful experiences.

A little taste of your day-to-day:  

• Deliver elevated luxury experiences and guests receive an exclusive personalised experience
• Ensure appreciated recognition is provided to our most exclusive guests
• Acknowledge IHG Rewards members, InterContinental Ambassadors & returning guests, in person or on the phone
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective equipment needed
• Stay one step ahead of guests needs – record and act on preferences
• Handle cash and credit card transactions 
• Swiftly check in and out guests – take ID’s, hand out room keys 
• Be a trusted contact for all guests. Help them with anything from billing to local knowledge and advise leadership when necessary 
• Take pride in your appearance and place as a brand ambassador 
• Always know what events and activities are on the days schedule 
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you 

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
• Fluency in English – extra language skills would be great, but not essential. Flexibility– night, weekend and holiday shifts are all part of the job 
• Compliant – you’ll be above minimum age required and hold RSA Certification 
• Strong – sometimes you’ll need to lift, push, pull big objects up to 23kgs.

What you can expect from us:  

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:  

• Paid birthday leave  
• Hotel perks like accommodation and food & beverage discounts 
• Enhanced parental leave  
• Proactive health days and flexible work options.  
• Your career journey will be supported through our lifelong development program  
• IHG Career Milestone celebrations  
• Transfer of entitlements as you move and grow with IHG.  
• Access to our discount retail platform that makes your pay go even further  

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace.  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.