Housekeeping Coordinator - voco Dubai®

About us

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting. 

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day to day

• Receive, log and relay all calls, and deal with all requests promptly.
• All messages must be received and relayed accurately without additions or subtractions.
• Liaise with supervisors on floors, instruct and assist room attendants of service request.
• Conduct follow-ups on delivery of all relayed messages to ensure completion.
• Extend full cooperation and assistance to guests and colleagues in prompt, caring and helpful manner. 
• Strictly control the release, retrieval and recording of group keys before and after shift. 
• Assist in updating all information on the department notice boards. 
• Prepare the weekly orders for the department supplies.
• Collect supplies from the general store and organize storage, recording and distribution.
• Issue supplies to the room attendants according to demand/occupancy.
• Responsible for issuing and recording the release of items such as iron and boards, adapters and any other item requested by a guest.
• Reconcile the recording and availability of the following items with Room Attendants at the end of the shift:

1. Extra beds
2. Baby cots
3. Iron & Boards
4. Section Report
5. Section Keys

• DND, D/L, Late Services
• Any other extras in the room
• Record and safe-keep on daily basis all lost and found items.
• Arrange lost and found items, in coordination with Housekeeping Administrator, that are for disposal (or due back to finder) as per hotel policy.
• Organize and always keep neat and tidy the housekeeping office and storeroom(s). 
• Ensure that hotel’s policy relating to fire, hygiene, health, safety, rules and regulations are understood and adhered to. 
• Ensure the optimum use and control of all amenities, guest supplies and chemicals to minimize wastage.
• Maintain telephone logbook and staff attendance book.
• Continuously update oneself and be knowledgeable about hotel facilities, activities, and promotions and be able to provide accurate information. 
• Duty roster and monthly attendance etc.

What we need from you

At voco Dubai, we look for hosts who are Reliably different and contribute in the success of bringing our brand to life!

• 2+ years’ experience in an Administrative role
• Previous hotel experience is preferred 
• Outstanding written and verbal communication skill
• Team player
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends and on public holidays

How do I deliver this?​

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture. 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us. 

Reliably Different - Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco® hotel opened in November 2018 in Gold Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco® Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It’s location on the vibrant Shiekh Zayed Road is also connecting it to many day time and night delights of the city, moments from shopping, dining and entertainment experiences.