FHanise Hotel-Front Office Agent

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. 

We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. 
  
Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Your day to day

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you

•    Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
•    Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
•    Fluency in the local language - extra language skills would be great, but not essential
•    Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers.
•    Flexibility - night, weekend and holiday shifts are all part of the job.
•    You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
•    Experience - ideally, you’ll have spent at least one year in a front desk or guest service position.
•    Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.