مسؤول مكتب خدمات الضيوف المشرف/النقيب مسؤول خدمات الضيوف

1.Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.

详细了解酒店附近的各个地方，如：餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。

2.Consult Log Book for information/request left by outgoing shift.

查看前一个值班在交接本里留下的信息。

3.Manage all incoming guest mail, messages, facsimiles and special deliveries, in accordance with policy.

按照酒店政策，处理送给客人的邮件、信息、传真及其他特殊物品。