Catering Sales Manager| Holiday Inn Resort| Kathmandu Budhanilkantha

As Catering Sales Manager, you will be responsible to maximize group and event sales revenues by replying to all incoming inquiries and sending out proposals and information in a timely manner and ensuring guest satisfaction during events in house. Act as a liaison between client/meeting planner and hotel operations. Coordinate with other departments to execute the meeting and events with highest guest satisfaction.

A little taste of your day-to-day:

• Maintain knowledge of and comply with hotel/departmental standards, policies and procedures
• Handle all telephone calls in accordance with company, hotel, and departmental standards, using a warm greeting and complying immediately with customer needs, answering within three rings, record all inquiries and messages on proper logs in a legible and sensible manner. 
• Complete and accurate handling of all inquiry calls, thorough understanding of the inquiry calls, and thorough understanding of the inquiry call process.
• Answer all incoming group inquires directly in a congenial manner and respect the same day response procedures
• Responsible for the following types of meetings and events: 
• Weddings
• Site inspections of local corporate groups
• Servicing of local corporate groups 
• Yearend closing parties
• Meetings
• Luncheons
• Private Dinners 
• Teatime
• Fashion Shows
• Special Events 
• Staff Parties 
• Gala Dinners for local corporate groups 
• Exhibitions
• Become familiar with any assigned sales file, review contract, and discuss profile on group with the appropriate sales manager/director
• Contact the client/meeting planner by phone to introduce and follow up with a letter
• Conduct a site inspection and invite the clients to the hotel to build a rapport
• Customize selling approach to the client’s/meeting planner’s needs to maximize sales in both hotel group rooms and CCS venues
• Specialize food and beverage programs by tailoring to fit client’s needs
• Always ready to anticipate client and guest needs well in advance
• Use only hotel approved vendors
• Acts as a liaison between client/meeting planner and hotel operations
• Introduce yourself as key contact to the onsite contact on the first day of the conference
• Understand distribution process for all departmental contracts, bookings, credit information, BEO’s and essential paperwork and correspondence
• Always maintain a professional image both in appearance/attire and conduct when dealing with the client meeting planner and hotel employees 
• Ability to handle customer requests in a congenial manner and practice immediate guest pacification. Promote positive internal and external guest relations, and be a positive role model throughout hotel
• Attend designated meetings
• Develop P&L (Profit and Loss sheet) for every event Pre and Post the event
• Provides support to the Director of Sales and Marketing when requested to include correspondence, email, fax, mail, phone coverage, filing and maintaining of files, completing and sending sales kits, sending internal memos and correspondence
• Assist in preparation of annual, quarterly and monthly hotel /corporate reports/budget
• Be knowledgeable of the sales /catering/conference service processes in order to advance own career opportunities and assist both internal and external guests
• Wears uniform with pride and honor
• Any other duties as assigned by the management

What we need from you:

• Bachelor’s degree / higher education qualification / equivalent in marketing/sales or related field  
• Four or more years of experience in a hospitality or hotel catering sales setting with direct supervisory experience over a sales team
• Strong knowledge of local businesses and business trends required  
• Must be fluent in Written and Spoken English 
• Must speak local language(s)  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.