مشرف خدمة الولائم 宴会 服务 主管

The incumbent will be adequately empowered to make decisions in various situations relating to guest complaints, staff issues and other coordinating department issues. Responsible for ensuring that food and beverage sales are properly processed through the electronic register and that all dockets and cash are accounted for in accordance with Sheraton Policy and Procedures and to provide service to guests as and when directed by the Restaurant Managers.
Leading the associates to provide excellent service to the guests and achieve department goals and objectives.
有权在特定的场合对客人的投诉、员工放权及与其它部门的沟通作出相应处理决定。确保所有客人消费都正确无误的输入电子计算系统。另确保所有票据及现金都按照宴会厅的正确步骤完成。同时依照宴会厅经理的指示对客人提供高质量的服务。带领小组成员出色完成上级交代任务，确保员工给客人提供优质的服务并达到部门目标。
Supervise Outlet Operations During Assigned Shifts
在当班期间管理宴会厅运行
Ensure all the staff to carry out the task according to the S&P
确保员工按照标准与程序完成任务
监督付款情况和每日的结帐工作和每日的结帐工作
Assist with the maintenance of equipment
监督设备的维护工作
Control stock and monitor stock security procedures
控制存货并控制存货安全程序
Assist with functions
监督员工行使职责
Assist with outlet service
监督宴会厅服务
Assist with the implementation of purchasing procedures
监督采购程序的完成
Assist with handling and store stock according to stock control procedures
按照存货控制程序处理和储存存货
        Training, development and rostering of staff.
培训、发展和管理员工
Determining and implementing on going training needs for associates at different levels.
根据员工实际情况实行因材施教的培训
Supervise service operations of the unit/ outlet
在部门/单元/服务点内监督操作管理
Assist in the resolving and the prevention of grievances
避免和调解报怨
Help to Counsel staff and prevent work related problems
与员工沟通避免与工作相关的矛盾
Assist in resolving disputes
解决争端
Assist in the Discipline staff
约束员工遵守纪律
Maintain a positive working attitude.
保持一个积极的工作态度
Take part in the recruitment of staff
参与员工招聘
Assist with the planning of orientation programs
协助计划和实施入店教育
Assist with the preparation of staff rosters
协助准备员工花名册
Assist with maintaining up-to-date staff records
协助维护现有员工记录
Facilitate multi-skill, ensuring maximum flexibility of staff rotation to busy areas all exercised
鼓励员工掌握多技能以保证员工在工繁忙时最大的工作适应性
Assist the manager with staff training and development
协助员工培训与发展
Conduct job related associate performance appraisals
建立员工工作表现测评
Provide ongoing advice and support to staff under your supervision
给予所管辖的员工以不断的建议和支持
Monitor associate performance
指导员工表现
Carry out appropriate management practices that provide staff motivation and communication
实施合适的管理方式给予员工动力和沟通
Provide one to one instruction to staff members when required
必要时对员工进行个别面对面指导
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication
以职业的、肯定的方式与部门和酒店员工建立起亲密关系以促进团队精神和有效的双向交流
Deal effectively with guests and workplace colleagues from a variety of cultures
与具不同文化背景的客人和同事有效沟通
Work effectively in a team
在团队内有效工作