宾客服务经理/GSM

财务回报
Promotes inter-hotel sales and in-house facilities.
促进店际销售及推销酒店内的设施。
Checks billing instructions and monitors guest credit
检查结帐说明并监督客人信用情况。
Analyses and approves discounts and rebates.
分析和批准打折相关事宜。
Analyses the rate variance report to ensure rooms revenue control
分析房价差异报告以保证控制客房收入。
Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况下使用酒店管理系统（PMS）。
Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工遵从散客市场技巧并最大化的进行销售。
Works with Superior and Director of Finance in the preparation and management of the
Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
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Oversees the Night Audit Function
监督夜审工作
Develop, update and train standards and procedures
就各项标准和程序进行开发、更新和培训
Produce Revenue Reports
制订收入报告
Perform file back up maintenance
做好档案备份维护工作
Review all audits and reconciliation of daily sales transactions of front office and all
outlets, balancing all cash registers and reporting discrepancies to Line Managers
检查所有夜审工作和前厅部及各营业场所的日常销售交易的核对，对所有收银机进行检查并向经理报
告各种异常情况
Week end and Month end reports completed in line with policy
依照政策规定完成周小结和月度小结
Advise Line Managers of recurring errors
就反复出现的失误情况向经理提供建议
员工团队
Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导。
Cooperates, coordinates and communicates with other hotel departments as required.
按需要与酒店其它部门进行合作、协调和沟通。
Supervises and directs Front Office personnel.
对前厅部工作人员进行监督和指导。
Supports and assists Front Office personnel and all departments at peak periods.
在高峰期向前厅部工作人员和其它所有部门提供支持和协助。
Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象。
Provides input for Front Office meetings.
为前厅部会议提供信息 。
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
宾客体验
• Reports directly to and communicates with the Front Office Manager on all pertinent matters
affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
Reacts to situations to ensure guests receive prompt attention and personal recognition
throughout the hotel
对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题。
Ensures VIPs and priority club guests receive special attention
保证贵宾和优悦会会员受到特别关照。
企业责任
Inspects front of house and back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况。
Fully conversant with all hotel emergency procedures.
熟知酒店紧急情况所有处理程序。
Conduct inspections of front of house and back of house during shift, including Front Office,
Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
在夜班期间视察一线各部门和二线各部门，包括前厅部、客房部、大厅、餐饮营业场所、公共区域和停车
场
Perform other duties as assigned by superior.
履行上级分派的其他职责。