大堂吧-餐饮服务主管

岗位职责/职位描述

招1名大堂吧餐饮服务主管

DUTIES AND RESPONSIBILITIES 工作职责
Assisting manager in the outlet’s operation. 协助经理部门的运转
Associate duty roster and station plan. 安排部门排班表和工作区域分工
Handling of guests complains.处理客人投诉
Checking on associate discipline, grooming standards and punctuality and that all leave and sick leave requests are handed to the Restaurant manager. 检查相关的部门纪律和员工的仪容仪表和准时上班,所有事假和病假的要求都要通过餐厅经理
Checking of guests’ satisfaction and proper handling of feedback and follow-up.检查客人的满意度和处理适当的客人反馈及跟踪到底
Performs opening duties as assigned. (Check list)完成开餐分配的任务(根据检查表)
Performs closing duties as assigned. (Check list)完成收餐分配的任务(根据检查表)
Restaurant maintenance and housekeeping.餐厅的维护和家务管理
To update and disseminate relevant information to associates.更新和传达相关信息给员工
To comply with any reasonable request made by the Manager or Food and Beverage Director. 完成经理和餐饮总监的合理要求。
To supervise the service within the restaurant, to ensure that the service standards, quality of product , and also to give training and guidance. 监督餐厅的服务工作，保证服务标准、产品质量和给予培训的指导
To ensure that the Hostess staff perform all duties as are required, that the front reception area of the restaurant is neat and tidy. And that the reservation book is properly maintained.保证迎宾员按照要求迎宾，餐厅前台接待区域干净整洁，正确记录预定信息。
To check and review all operating par stocks of condiments, guest and restaurant supplies and operating equipment used within the restaurant. To ensure that there is sufficient stock for each day's trade, requisitioning where required any equipment or supplies that are necessary.检查所有的调味品、餐厅供应品以及经营用具，保证有日常经营所需的足够的存货，领取需要的用具和供应品。
To assist the restaurant manager with the restaurant guest recognition program.协助经理认知客人。
Ensure that all Buffet set-ups are correct, fresh and appealing, and to ensure that all set ups are as per the standards outlined in the operating policy and as required by the Executive Chef.确保所有的自助餐摆台正确，新鲜、诱人，并保证所有的摆台都符合经营方针的标准和行政总厨的要求。
To assist the restaurant manager in spot checks of the restaurant, to ensure cleanliness of the operation at all times.协助餐厅经理检查餐厅，保证经营过程的清洁、干净。
To assist the restaurant manager in spot checks of the restaurant to ensure that all repairs and maintenance has been carried out, reporting any new areas that need attention. And ensuring follows up within a time frame of 14 days.协助餐厅经理检查餐厅，保证所有的修补和维护都已经进行，汇报需要维修的地方，并保证在14天之内跟踪完成。
To ensure that all menus are clean, neat and tidy, free from marks and dirt, stains or watermarks. Replacing any menu with a new one as is required.保证所有菜单都干净、整洁、美观，没有痕迹、污渍和水印。更换所有应该更换的菜单。
To assist during the service periods with actual service to the guest during periods of high business.在营业高峰时间，协助为客人服务。
To assist the restaurant manager at all times, ensuring a high level of co-operation at all times.协助餐厅经理，保证餐厅随时都能很好的合作。
Must always maintain a professional image at all times, be friendly and smiling at all times when in contact with guests and staff alike.随时保持专业的形象，和客人及员工打交道时，态度友好，面带微笑。
Ensure prompt and courteous service at all times, and ensure that all guest enquiries are deal with at all times.提供快速礼貌的服务，保证所有客人的要求都得到满足。
Greet and escort guests to their table during high business periods, to ensure guests are seated quickly and not waiting at the entrance.在营业高峰时期，欢迎客人并为客人领座，保证客人快速入座，不要让客人在门口长时间等待。
Ensure that all staff is at their assigned stations, and that works assignments have been issued and understood.确保所有的员工都在指定的岗位，指定的岗位清楚明确。
When presenting menus to guests or answering guest questions as to the menu content, the person must be fully aware of all menu items and services that are offered, and be able to explain them accordingly.当递给客人菜单或回答跟菜单有关的问题时，必须完全明白菜单上的项目和提供的服务，并能够相应的解释它们。
Supervise the maintenance of service equipment监督服务设备的维护
Control stock and monitor security procedures控制库存和监督安全程序
Supervise functions监督营运情况
UTD and Roster假期和排班表
Weekly entry of associate overtime and allowances每星期的员工加班的津贴补助
Updating of annual leave, PHs, MCs and other forms of leave.更新员工的年假, 公共假期和其他假期
Outlet weekly roster to be completed 3 days in advance. 部门每周的排班表需提前3天完成
Keeping track of outlet’s operating cutleries and crockery to ensure par level for smooth operation.确保餐厅运作的餐具和瓷器使用正常
Requisition of items, which need to be replenished due to breakages or replacement.申请餐具物品为及时补充破损数量和填补空缺
Responsible for raising stewarding/dry store requisition form.负责增加管事和仓库储存申请表
Monthly stock take of both the stewarding equipment and dry store par, with reference to checklists issued by the stewarding department and cost control respectively.月度储存管事用品及仓库储存物品清单都要分别发给提及到的管事部的成本部
Responsible for the maintenance of all operating equipment and properties in the outlet.负责餐厅所有运作资产物品的维护
To raise engineering work order and co-ordinate damaged items for repair.负责工程维修的下单和被损坏相同物品的维修
Liaise with engineering department for repair status and for collection of repaired items.负责与工程部联系, 跟办维修情况和收集维修项目
Checking of void checks against daily void check report to ensure that all void checks are accounted for.根据每日作废的支票项目报表检查作废的支票项目, 确保所有单据都有说明原因
Submission of void checks report and void checks together with daily media.使用电子板提交作废的支票报表及作废的支票一起
Collection and monitoring of daily outlet’s tips collection.收集和监督每日部门小费
Responsible for all artwork and display relating to all promotions taking place in the outlet.负责部门所有相关艺术品陈列放置,推广位置
Responsible for decoration of outlet during festive season and other special events负责节假日, 特殊假期和特殊宴会餐厅的布置装修
In the absence of Manager/Assistant Manager: 餐厅经理和餐厅副经理不在时:
To attend the daily F&B morning briefing .参加餐饮部晨会
To conduct the daily roll call at in the outlet for all associates负责引导每日员工召集
To brief associates on operational aspects and updates on happenings in the department, division and hotel wide.传达信息给员工在餐厅运作上的政策和特殊事件,区分和酒店决策
To check associate grooming.检查员工的仪容仪表
Responsible for the operation of the outlet.负责餐厅的运作
Handling of guests complains and enquires, logs all complaints in log book for further follow up解决客人的投诉和询问，并记录在值班日记上以便进一步跟踪调查
Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up换班中尽量解决所有的抱怨，并记录在值班日记上以便进一步跟踪调查

QUALIFICATIONS AND REQUIREMENTS 任职要求

Complete Tertiary education. 1 to 2 years working experience in a similar capacity with international chain hotel. Speak fluent English. Excellent Customer relation, problems solving and time management skills 高等教育学历，一到两年在国际连锁酒店同等职位的工作经验。可熟练地运用英语对话。优秀的客户关系, 拥有处理问题和时间管理经验。

This job requires ability to perform the following 此职务要求有能力完成下列活动:
Ideal Leadership skills优秀的领导能力
Good command of English好的英语能力
Professionalism专业技能强
Goal Focus确定目标
Initiative主动性
Basic knowledge of Food and Beverage食品酒水基础知识
Creative and innovative具有创造创新能力
Hands-on approach to operation能处理所有的营运问题。
Cost Conscious成本意识
Basic Stewarding Knowledge基础管事知识
Well groomed and composed良好的仪容仪表, 自信沉着
Presentable素质较好
Basic Computer Skills ( Word, Excel, Power Point )基本电脑知识
Rapport Building亲和力的建设
Good Verbal & Written Communication Skills良好的读写沟通技巧
Careful, Considerate & Compliant细心, 适应性强, 考虑周全

Other其他:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. 与他人交互时需要具备良好的沟通技能，具备与宾客、员工和第三方高水平地交互，及展现酒店、品牌和公司良好精神面貌的能力。
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training. 在完成书面工作和管理报告、解释结果、提供和接受指导、培训时需要频繁使用阅读和书写能力。
May be required to work nights, weekends, and/or holidays. 可能需要在夜间、周末和假日期间上班。